Leah Thomas

The Person Who Keeps The Operations Department Going

Designation: Manager, Operations
Email: Leah@RMCDFW.com

Leah Thomas has been a part of Reliance Mortgage Company for many years.

She is a valuable asset at Reliance. Her valuable experience of working in the mortgage industry helps many of our new employees and interns learn from her skills and knowledge.

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Leah Thomas’ Portfolio

Thomas has served for 20 years in the competitive and fast-moving mortgage industry. From setup to post-closing, Leah has gained experience across a wide niche in the industry.

She has very strong management skills, which lets her oversee the operations department of our firm. Thomas has a reputation for her brilliant problem-solving skills. This ability further aids in her job. She is able to handle any problem that is thrown her way with her amazing gift.

Leah also has a vast knowledge of mortgage regulations and laws that allows her to provide the right information to the customers regarding their loans. In addition, she is familiar with all aspects of the mortgage granting process. This helps in training and guiding the employees better.

Unique Achievements

Thomas is successfully managing the operations area at Reliance, producing the best results through her efforts.

Solves any problems that arise during the loan process to close the cases in a short time

Ensures that the mortgage department delivers its best performance at work

Develop, document, and update loan procedures to maximize efficiency

Maintaining customer relationships and ensuring that the communication level is excellent

Providing access to resources, guidelines, and tools required by the department to ensure smooth workflow

Setting goals and creating policies that the department has to abide by

The Duties

Working closely with mortgage processing and servicing teams to oversee day-to-day operations of the mortgage department

Managing all areas of the lending process, from application to final approval and then the repayment of the loan

Ensuring that the employees provide adequate customer service

Providing leadership and setting an example for the employees

Developing a sustainable vision for the mortgage department to meet the short and long-term goals of the company

Performing regular employee evaluations

The strength of Reliance Mortgage Company

The company is grateful to have such an exquisite talent as Leah Thomas as our Operations Manager. Throughout her service, she has tackled every problem in a very professional way. She sets work examples for others to follow in the mortgage department.

She is very good at what she does and her experience in the mortgage industry is immensely valued at Reliance. Thomas keeps herself up-to-date with all the latest developments in the mortgage business so that she can use new ways to lift up this company.

Working with Leah Thomas has been a great pleasure for all of us at Reliance. Her kind and helping personality has always benefitted the other members to refine their own skills better.

Just like Leah Thomas, we have a team of many professionals waiting to be at your assistance.

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